Privacy policy

Zero Crust and Zero Crust: The Wood Fire Pizza ("we", run by Zerocrust, Bengaluru) take orders through zerocrust.in and the Zero Crust apps. This policy explains what we collect, why, who sees it, and your choices. It covers the Zero Crust customer app, the Zero Crust Partner (kitchen) app, the Zero Crust Rider app and this website.

What we collect

Account details: your name, email address and profile photo from Google sign-in, and the mobile number you add before your first order.
Delivery addresses and location: the addresses you save, and your device's location if you choose "Use my location" to find your address and the nearest kitchen. You can always type the address instead.
Orders: what you order, prices, offers used, Crust Points, payment status and invoices.
Payments: online payments are handled by our payment partner (PayU). We never see or store your card, UPI or bank details.
Messages: what you write to our support chat, reviews and ratings.
App activity: pages and buttons used (for example, viewing a pizza or starting checkout), recorded by our own servers to improve the menu and the app. No advertising or third-party analytics trackers are used.
Device information: a notification token (Firebase Cloud Messaging) so we can send order updates, the app version, and a device id used to prevent referral misuse.
Riders (Rider app only): location while on duty and during deliveries, a photo when a customer cannot be reached, cash collected and earnings.

How we use it

To prepare and deliver your order, show live order status, contact you about your order, run Crust Points, referrals and offers, give support, keep the service secure, and meet tax and legal duties such as GST invoices.

Who sees it

Our kitchen staff see your first name, order and instructions.
Your rider sees your first name, address, delivery note and phone number only during your delivery. If the delivery is handled by a delivery partner (Shiprocket Quick or Shadowfax), we share the same details with that partner only to deliver your order.
Service providers who work for us: PayU (payments), Google Firebase (notifications) and our hosting provider. They may use the data only to provide their service to us.
We never sell your data and never share it for advertising.

How long we keep it

Your account data is kept while your account is open. Delivery location trails of riders are deleted after 24 hours. Detailed app activity is deleted after 180 days (only daily totals are kept). Invoices are kept for 8 years because Indian tax law requires it, without your name, phone or address once your account is deleted.

Your choices

Update your details in your account at any time.
Turn off offer notifications in Profile → Notifications, or turn off location in your phone settings.
Delete your account in the app (Profile → Delete account), or download your data and delete your account at https://zerocrust.in/delete-account. Deletion is immediate.

Security

All data travels over encrypted connections (HTTPS). Access inside our team is limited to staff who need it for your order.

Children

Our service is meant for adults (18+). We do not knowingly collect data from children.

Contact and grievances

Write to us from Help & support in the app or on the website, or use the contact details on https://zerocrust.in/contact. We reply within 7 days. This policy follows India's Digital Personal Data Protection Act, 2023. We may update it; the version on this page applies.